48HourPrint.com® Guarantee

The printing you need Fast and Guaranteed!

We know how critical it is for you to receive your custom printing services and materials on time. We are the only printing company that offers guaranteed turnaround on all of our standard products (see below for quantity and finishing restrictions).

In addition to our 48 Hour Turnaround Guarantee on our standard products we also offer a 24 Hour Turnaround Guarantee on many of these standard products. We also offer a 5-Day Turnaround Guarantee on large quantities and jobs that require time intensive finishing operations.

These guaranteed FAST turnaround times are included as part of our standard pricing – WITH NO HIDDEN UP CHARGES! This is part of our commitment to you so that you can honor commitments to your customers.

At 48HourPrint.com® , we are great at meeting deadlines and we won't let you down!

Facility Pick Up Hours

Cleveland: Monday through Friday, 8 am to 9 pm EST

Van Nuys: Monday through Friday, 9 am to 5 pm EST

48 Hour Turnaround Guarantee

If your proof is approved by 8 pm EST, your order is guaranteed to go to print that evening and ship from our facility or be ready for pick up in 48 hours – or your order is FREE*. The following exceptions apply:

• 48 hours refers to 2 business days and does not include weekends or holidays.

• This policy does not include the following:

• Custom orders, mailing services and/or ink jetting

• See each product details page for quantities which fall under this guarantee.

• The 48 Hour Turnaround Guarantee does not cover shipping carrier delays in picking up orders for shipment or in delivering orders.

* All refunds for missed 48 Hour Turnaround Guarantee orders exclude shipping and tax.

24 Hour Turnaround Guarantee

If your proof is approved by 8 pm EST, your order is guaranteed to go to print that evening and ship from our facility or be ready for pick up in 24 hours – or your order is FREE*. The following exceptions apply:

• 24 hours refers to 1 business day and does not include weekends or holidays.

• This policy only applies to smaller quantity jobs printed on a digital press and do not require any finishing operations - meaning they are "print & cut" products.

• This policy covers only Appointment Cards, Bookmarks, Buckslips, Bumper Stickers, Business Cards (Flat), CD Labels, DVD Covers, DVD Labels, Labels, Letterhead, Magnets, Postcards, Posters (8.5" x 11" and 11" x 17"), Rack Cards, Response Cards, Sell Sheets, and Stickers.

• This guarantee only applies to smaller quantity jobs. See each product details page for more info.

• The 24 Hour Turnaround Guarantee does not cover shipping carrier delays in picking up orders for shipment or in delivering orders.

* All refunds for missed 24 Hour Turnaround Guarantee orders exclude shipping and tax.

5-Day Turnaround Guarantee

For larger quantity jobs and other projects that require extra finishing operations (which are not covered under our 48 Hour Turnaround Guarantee), we offer a 5-Day Turnaround Guarantee on the remainder of our standard products.

If your proof is approved by 8 pm EST, your order is guaranteed to go to print that evening and ship from our facility or be ready for pick up in 5 business days – or your order is FREE*. The following exceptions apply:

• 5 business days does not include weekends or holidays.

• This policy does not include custom orders, mailing services and/or ink jetting.

• The 5-Day Guarantee does not cover shipping carrier delays in picking up orders for shipment or in delivering orders.

* All refunds for missed 5-Day Turnaround Guarantee orders exclude shipping and tax.

Turnaround Time

Turnaround time is defined as the time it takes for 48HourPrint.com to print your order after you have approved your proof and does not include the time an order takes to be delivered once it leaves our production facility. Be sure to account for delivery times when you place your order.

We want to ensure that our customers understand our guarantee and how turnaround time is calculated.

The following chart compares printing and shipping times between an order whose proofs were approved by 8 pm EST on a Monday and after 8 pm EST on a Monday for our 48 Hour Turnaround, 24 Hour Turnaround, and 5-Day Turnaround Guarantee.

Ground transit will be delivered within 5 business days (excluding Saturday and Sunday) depending on the shipping destination and 48HourPrint.com production facility.